Interacting with Local Governments: Best Practices

Ben Berkowitz (SeeClickFix), Kam Lasater (SeeClickFix)
Business & Strategy Ballroom F

There’s more to mapping potholes and reporting broken streetlights than just creating a website. During the past three years, SeeClickFix has been working with governments at the local level to demonstrate the value of many-to-many and one-to-many communication. Although the process has not been easy, there are some best practices that can be replicated to strengthen and advance the Gov 2.0 movement and make local government stronger, more efficient and more responsive. Ben and Kam, co-founders of SeeClickFix, will explain their experiences and take-aways as well as open the discussion to discuss both effective and change management at the local government level. SeeClickFix is a service that allows citizens to communicate publicly with governments all over the world about concerns in their community.

Photo of Ben Berkowitz

Ben Berkowitz


Ben Berkowitz is the Founder/CEO of SeeClickFix a free web service that allows anyone to report local problems and collaborate to solve them. He is the founder of a neighborhood association district, the Upper State Street Association, and was named New Haven Town Green’s 2008 Collaborator of the Year.

Kam Lasater


Kam Lasater is cofounder and Chief Strategy Officer of SeeClickFix. Previously, he was a software and data architect for Higher One, where he helped the company scale to 2-plus million users. He graduated from Carnegie Mellon in 2003 with a BS in Computer Engineering. He and his inner geek are fascinated with internet scale computing.

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