Interacting with Local Governments: Best Practices

There’s more to mapping potholes and reporting broken streetlights than just creating a website. During the past three years, SeeClickFix has been working with governments at the local level to demonstrate the value of many-to-many and one-to-many communication. Although the process has not been easy, there are some best practices that can be replicated to strengthen and advance the Gov 2.0 movement and make local government stronger, more efficient and more responsive. Ben and Kam, co-founders of SeeClickFix, will explain their experiences and take-aways as well as open the discussion to discuss both effective and change management at the local government level. SeeClickFix is a service that allows citizens to communicate publicly with governments all over the world about concerns in their community.